Response time: We aim to respond within 2 business days.
Support hours: Sunday to Thursday, 9:00-18:00 (GMT+6).
Provider: iXora Solution Ltd.
Before you contact us
When reporting an issue with VoiceBridge AI, please include:
Your Microsoft 365 tenant/organization name.
The date and approximate time of the meeting (with time zone).
The source and target languages you were using.
A short description of what happened vs. what you expected.
Common questions
The bot didn't join the meeting. Make sure VoiceBridge AI is added to the meeting and that your admin has approved the app for your organization.
I can't hear a translation. Open the meeting side panel, choose your language, and click Listen. Use the mute-original-audio button to hear only the translation.
A language is missing. The app supports 70+ languages from the side panel's language picker; contact us if one you need is not listed.