VoiceBridge AI — Report a problem

Last updated: 27 July 2026 · Provider: iXora Solution Ltd. ("we", "us")

Report a problem

Objectionable, inaccurate or inappropriate AI output

VoiceBridge AI interprets speech using artificial intelligence. AI can mishear, mistranslate, or produce wording that is offensive or wrong. If that happens, tell us. We read every report and act on it.

How to report

Email info@ixorasolution.com with the subject “report objectionable content”.

You can also type report to the VoiceBridge AI bot in Microsoft Teams, or press Report a problem in the meeting side panel.

What to include

• When it happened — date, and roughly the time, including your time zone.
• The languages involved — what was spoken, and what you were listening in.
• What the interpreter said, and what it should have said, as closely as you can recall.
• Your organisation, so we can locate the session.

You do not need to include a recording, and please do not send confidential meeting content beyond the words at issue.

What we do about it

• We acknowledge within 2 business days (Sunday–Thursday, 09:00–18:00 GMT+6).
• We investigate the session and the language pair involved.
• Where the cause is something we control — prompt wording, language configuration, audio handling — we correct it and tell you what changed.
• Where the cause sits with the underlying AI model, we report it to the provider and, if the problem is serious, disable the affected language until it is resolved.
• Repeated or severe problems are escalated to the product owner at iXora Solution Ltd.

Urgent concerns

If AI output caused harm, or involved a safeguarding, legal or regulatory matter, mark the email URGENT or call +88 02 41001527 during business hours. We will respond the same business day.

What we cannot investigate

Audio is not recorded and transcripts are not retained after a meeting ends, so we cannot replay what was said. That is why the detail above matters — your description is the evidence.

Limits of AI interpretation

Interpretation is machine-generated and should be reviewed before it is relied upon. It is not a certified human interpretation service, and it should not be used as the sole basis for medical, legal, financial or safety-critical decisions.